Refund policy

Return Policy:

1. Return time limit: customers can submit a return request within 14 working days from the date of product delivery.

two。 Return conditions: the product must remain in the original sales state, without wearing, modification or washing, and the package is complete and all labels have not been removed.

3. Return process:
-customers submit a return application through the customer service center, requiring proof of purchase, photos of product defects (if applicable) and reasons for the return.
-Test Yan Jinglin to provide the return address and instructions after reviewing the return application.
-the customer is instructed to return the product to the designated address and bear the mailing cost of the initial return.
-after receiving the returned goods, test Yan Jinglin to conduct quality inspection to confirm that the products meet the return conditions.
-if the quality inspection is correct, the test Yan Jinglin will process the refund within 7 working days.

4. Refund method: the refund will be made through the customer's original payment method, or other refund channels agreed by both parties.

5. Special case handling:
If the product is damaged or has quality problems during transportation, the customer should contact the customer service and provide the corresponding certificate within 48 hours after receiving the goods. The test Yan Jinglin will bear the mailing cost of returning the goods and provide a full refund or replacement product.
-customized products or product damage caused by the customer's personal reasons will not apply to the return policy.

Protect customer rights and build trust:

-We provide this policy to ensure customer rights and interests and improve customer satisfaction.
-with transparent return process and timely refund operation, build trust with customers to ensure a fair and open shopping experience.
-Test Yan Jinglin strives to reduce return incidents and achieve a balance between financial control and market competitive advantage through strict product quality control and quality customer service.